PROFESSIONAL EXPERIENCEFirst American Title Insurance Company of New York, Buffalo, New York (By virtue of acquisition of Public Abstract Corporation in April 2004) Western District Sales Manager (January 1997 – Present) Responsibilities: Development and implementation the Marketing Plan/Fiscal Budget for the Western District Branches (Buffalo & Lockport); Coordination of sales and marketing efforts between the Western District sales staff, client maintenance staff and branch managers; Supervision of sales personnel; Development of new marketing ideas and concepts; Training of new sales personnel and/or management personnel on new sales programs; Coordination of Western District advertising, sales promotions, business affiliation memberships and networking event registrations and attendance; Maintenance of the existing client base; Participation and coordination of sales presentations and conducting of informational/educational seminars; Familiar with the sales/coordination of Statewide/Nationwide accounts and all aspects of Title Search, Title Insurance and Settlement related services; Certified/Authorized Cross Sell Representative; Designed brochures, promotional advertisements; Assisted in the design of the company’s website and various other marketing supplies; Member of the company’s Management Leadership Group; Served on several company committees (headed committee for new title software development/implementation; assisted with development of our contact manager).
Senior Account Representative (February 1996 – January 1997) Responsibilities: Conduct sales presentations for Title Search and Title Insurance programs to attorneys, retail lenders, wholesale lenders, mortgage bankers, mortgage brokers, city, state and government municipalities; Responsible for marketing services in the eight counties of the Western District; Promoted to Western District Sales Manager.
Four Corners Abstract, Buffalo, New York Client Relations Representative (March 1994 – February 1996) Responsibilities: Sales and Marketing of Title Searches, Title Insurance and Appraisals in the Niagara Frontier Region; Development of new products; Creating and revising proposals to meet client needs; Assisted in creating marketing brochures for office; Monitoring of the branch courier service to ensure proper delivery; Conducting Settlement related services for non-conforming lenders.
Manufacturers & Traders Trust Company, Buffalo, New York Bankruptcy Specialist (October 1990 – March 1994) Responsibilities: Reviewed all Consumer Loan Bankruptcy filings for possible objections; Represented the Bank at Bankruptcy Court Hearings; Supervised the Bankruptcy Clerks to ensure all clerical tasks were completed with accuracy and within the necessary timeframes; Entered all Bankruptcy filings on computer tracking system and prepared monthly reports for Management; Prepared training seminars educating Credit Counselors on Bankruptcies; Developed policies and procedures for the position.
Senior Credit Counselor (February 1989 – October 1990) Responsibilities: Monitoring high balance delinquent loans; Researching payment disputes and short loan close-outs; Providing debt counseling for delinquent bank customers; Training new employees; Promoted to Bankruptcy Specialist. Central Credit Bureau, Burnt Hills, New York Account Executive (October 1987 – September 1988) Responsibilities: Manager of the Buffalo Office; Sales and Service Representative for the Buffalo Region; Monitored Production Output and Quality Control.
Mortgage Specialist (June 1987 – October 1987) Responsibilities: Experience in preparation and interpretation of Factual Data and Residential Mortgage Credit Reports; Prepared Property Searches and Developed Business Credit Reports; Promoted to Account Executive.
EDUCATIONAL BACKGROUNDState University of New York at Buffalo, School of ManagementBachelor of Science in Business Administration, Concentration: Finance, May 1987
COMPUTER SKILLSExperienced with: IBM, Macintosh Hardware: Familiar with basic hardware maintenance/installation (printers, RAM, monitors, keyboards, external speakers, disk/tape drives, digital cameras, scanners, etc.) Software: Familiar with Data Ease; Fox Pro; Lotus 123; Professional Write; Display Write; Word Perfect; Microsoft Word; Microsoft Excel; Microsoft Power Point; Microsoft Publisher; Microsoft Works; Microsoft Access; Touch-Base & Date-Book Pro; Microsoft Outlook; Microsoft Outlook Express; Front Page; Page Lite Express; Adobe Acrobat (Writer/Distiller/Reader); Adobe Photoshop/Image Ready Operating Systems: Familiar with DOS, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000, Windows ME, Windows XP & Windows Vista Browsers: Familiar with Internet Explorer; Netscape; Firefox
ADDITIONAL TRAINING COURSESDebtor/Creditor Law; Team Building; Dealing with Difficult People; Stephen Schiffman’s “Cold Calling Techniques (That Really Work!)” Home Study Course; Relationship Selling; Managing a Web Page; Creating Interactive Web Pages; Enhancing Web Pages.
AFFILIATIONSVarious Professional Organizations: WNYAMB, WNYMBCA, WNYPA (1996 – Present)Notary Public Commissioned in the State of New York (1993 – Present) Bishop Timon Alumni Association University at Buffalo Alumni Association University at Buffalo School of Management Alumni Association Bookings/Promotions & Website Administrator – Local Folk Rock Band [Tom Stahl & The Dangerfields] www.TomStahlAndTheDangerfields.com (2003 – Present) Bookings/Promotions & Website Administrator – Local Classic Rock Band [Large Marvin] www.LargeMarvin.com (2008 – Present) Cambridge Who's Who Registry Of Executives, Professionals & Entrepreneurs (2008 - 2009) Manager, Softball Team Town of Hamburg & City of Buffalo (1985 – 1998) League Statistician & Scheduling Coordinator, Hamburg’s NBSL (1994 – 1998)
INTERESTSAvid collector of sports memorabilia & sports trading cards; music; writing poetry; designing websites; classic cars; softball; darts; bowling; tennis; racquetball
REFERENCESPersonal & Business references are available upon request.
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